Being able to order food that would usually involve a trip to a restaurant from your couch is amazing. It’s perfect for when you get home from a long day at work and don’t feel like cooking, when you have friends over for a games night and want to pretend you can make restaurant quality food (hypothetically of course), or feel like eating out without the going out part.
I invited my sibling and her boyfriend over for dinner so that we could test out OrderIn. The app is very easy to set up – just download it from the app or play store, sign up and add a payment method. Turn on your location and a list of restaurants available in your area will pop up. I’m a huge fan of Mexican food, and luckily the tribe agreed with me.
We ordered nachos, tacos and quesadillas. OrderIn promises that your food will always arrive within 45 minutes, and after about half an hour I wondered when we should get ready to go down to the gate. I checked the app and realised I had no idea when the food was arriving because I couldn’t track it. So I called the call centre.
I’m usually very skeptical when I have to ring a call centre because you’re placed on hold and subjected to ridiculous music and depending on who you get, the call centre agent can be the worst. I was pleasantly surprised. They answered almost immediately (at 19.40 on a Saturday) and were very helpful. Turns out you can’t track the order or driver yet. You’ll get an SMS when your food is ready.
The food arrived on time and piping hot.
What are the pros and cons of using OrderIn:
☑️ flat rate delivery fee of only R10
☑️ a referral system that lets you earn money to use on OrderIn
☑️ amazing customer service BUT…
❌ inability to track where the order or driver is
Do I use OrderIn?
Yes, but I also use MrD and UberEats. While we don’t get food delivered often, when we do we check out all the apps to see which restaurants are available, what the delivery time is and if there are currently any specials running. After initially reviewing OrderIn, I have used it again and the food has always arrived on time. I would recommend giving OrderIn a try and adding it to your “Get in my belly” food delivery app collection.
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