I know. We spend a lot of time bitching about data costs, bad customer service and a lack of signal. It’s a rant we all have. But sometimes your cellphone network gets it right.
Last summer I had a date with Vodacom. Not an excited butterflies in my tummy first date, but one of those weird “let’s talk” dates. It went something like this:
I decided it was time to end my contract and make the move to pre-paid. I had sleepless nights. The fear of having to go into a Vodacom store (I’m with Vodacom) and deal with a consultant who I was sure would vehemently deny me the right to end our arrrangement. Worse still, what if they told me it was cancelled and it wasn’t and I spent the next 4 or 5 months fighting before writing off the money.
Surprisingly my Vodacom experience was nothing like you’d expect from a cellular provider. I went to the Meyersdal Mall Vodacom Cellphone Shop. Despite it being pretty packed they helped me straight away. I announced I wanted to move over to prepaid rather than renew the contract and then I braced myself for all the ifs ands and buts. Nothing. The Vodacom gent behind the counter was great. Spoke me through the whole process, clicked a few buttons and told me the next day I’d get a notification that the move had been made.
I skipped (well sort of) out of the store and then next day…. no text message. Right, I thought. Here we go. Bracing myself for a long ‘on hold’ wait and some sort of fight I rung the call centre. There was still a bit of an ‘on hold’ wait but once I got hold of an agent they apologised prefusely hit a few keyboard buttons on their side and boom, I was moved over to prepaid.
Easy as.
I know not everyone is as lucky but, I spend so much time moaning about bad service it seemed it was about time I gave out a compliment where it was due.
The point of my story? Last summer Vodacom made me happy and this summer? Well let’s just say I’m not the only one getting a little summer lovin’ from my cellphone network.
South Africa’s Fastest Mobile Network has decided to share the positive vibes that summer brings with all of us. Their summer campaign launches today and, from the 15th of November, they’re going to be giving away R250 000 in prizes. You’ll need to get your Twitter thumbs stretched and ready because you’ll need to retweet to unlock.
So head on over here, follow Vodacom and start prepping yourself for the summer heat – when you see the goodies and gadgets they’re giving away, you’re going to wish their was sunblock for awesome (yes, I went there. Completely worth it).
We’ve got a little summer sunshine to share with our readers courtesy of Vodacom as well – so keep your eyes peeled to the blog in the coming weeks.
